Shipping policy

Shipping & Delivery Policy

Ultralight Online Store

Ultralight is committed to providing fast and secure shipping and delivery services to ensure that orders reach our customers in excellent condition and within the expected timeframe, in accordance with the following policy:

1. Shipping & Delivery Fees

Shipping fees for all orders valued below SAR 300 are:

SAR 20.

Orders valued above SAR 300 include:

Free shipping and delivery across all regions of the Kingdom of Saudi Arabia.

2. Shipping Coverage Area

Shipping and delivery services are available to all cities and regions within the Kingdom of Saudi Arabia through the company’s approved shipping partners.

3. Delivery Timeframes

Within Riyadh City

Delivery is completed within:

1 to 3 business days.

Outside Riyadh City

Delivery is completed within:

3 to 7 business days.

Delivery times may vary in exceptional circumstances or during seasonal campaigns and promotional periods.

4. Official Working Days & Hours

The company’s official working days are:

Sunday to Thursday

From 8:00 AM to 5:00 PM.

Business operations do not include Fridays or official public holidays.

5. Product Delivery

The company is committed to delivering products in their original condition and according to the approved specifications at the time of purchase.

In the event of any damage occurring during shipping or delivery, responsibility lies with the shipping company, and the matter will be handled according to the approved shipping procedures.

6. Delays Caused by Shipping Companies

The company is not responsible for delays beyond its control resulting from:

  • Shipping companies.
  • Weather conditions.
  • Customs procedures.
  • Governmental or regulatory authorities.
  • Emergency situations or force majeure circumstances.

Any customs fees, legal obligations, or regulatory charges outside the Kingdom of Saudi Arabia shall be the sole responsibility of the buyer.

7. Returns, Exchanges & Shipping Fees

If the return or exchange request is due to:

  • A manufacturing defect.
  • An error in the order or delivery.

The company will bear all shipping and transportation costs.

However, if the return or exchange is requested based on the customer’s personal preference, the customer will be responsible for all related shipping and transportation costs.

8. Order Cancellation After Shipment

Customers may cancel an order free of charge if the order has not yet been shipped.

If the order is cancelled after shipment, the customer will be responsible for:

  • Shipping fees.
  • Return shipping fees (if applicable).

9. Non-Refundable Delivery Charges

Delivery charges are non-refundable in the following cases:

  • If the shipment has already left the company’s warehouse.
  • If the shipment has reached the nearest available delivery point to the customer.
  • If delivery cannot be completed due to the customer’s lack of response or incorrect information provided.

10. Shipment Collection Method

Delivery priority is to the customer’s doorstep. However, in certain operational circumstances or according to the shipping company’s policy, the customer may be requested to collect the shipment from the nearest branch or office of the shipping company.

11. Inquiries & Complaints

For any inquiries, comments, or issues related to shipping or delivery, customers may contact:

The shipping company directly,

Or Ultralight Customer Service through the unified number:

0500333533 (Call or WhatsApp)

Important Notes

  • Please ensure that the delivery address and contact information are accurate before completing the order.
  • The company reserves the right to amend shipping and delivery times or policies in accordance with operational requirements and business needs.
  • Completing a purchase confirms the customer’s acceptance of all shipping and delivery terms and conditions stated above.

Ultralight thanks you for your trust and is always pleased to serve you.

Customer service Sales